Frequently Asked Questions

Visit the 77jj Platform at https://77jj.cam and click the registration button. You will be asked to provide your full legal name, date of birth, email address, mobile number and residential address. Fill in all fields accurately — the information must match your identity documents, as KYC verification will be required before withdrawals are processed. Once submitted, check your email to confirm your address and your account will be active.

No. 77jj strictly allows one registered account per person. Operating multiple accounts — whether under different names, email addresses or through other players — is a serious violation of our Terms and Conditions. If duplicate accounts are detected, all associated accounts will be permanently closed and any balances may be forfeited. If you believe a duplicate account was created in error, contact support immediately.

For Pakistani players, the primary document accepted for identity verification is your National Identity Card (CNIC) — clear photographs of both the front and back are required. Alternatively, a valid Pakistani passport (photo page and bio-data page) is accepted. You may also need to submit a recent proof of address — such as a utility bill or bank statement dated within the last three months. A selfie or liveness check confirming your identity may also be requested through our secure verification portal.

77jj is strictly for adults aged 18 and over — or the higher minimum age required by the operator's license jurisdiction, whichever applies. Age verification is mandatory and forms part of the KYC process. Any account found to belong to a person under the minimum age will be immediately suspended, and we encourage anyone aware of underage access to report it to our support team without delay.

On the login page, click the "Forgot Password?" link. Enter the email address registered to your account. A password reset link will be sent to that address — follow the instructions in the email to create a new password. If you no longer have access to your registered email address, contact our 24/7 support team via live chat to begin an identity-verified account recovery process. 77jj will never ask for your password via email, chat or phone.

The payment methods available in the 77jj Cashier section may include bank transfers via institutions familiar to Pakistani users — such as HBL, UBL, Meezan Bank and Bank Alfalah — along with mobile wallet references including Easypaisa, JazzCash and Raast instant transfer. Cryptocurrency options (BTC / USDT) may also be available. Please note: listing these names is for context only. It does not mean these providers endorse gambling or guarantee transaction approval. Always check the current Cashier section for live options.

Minimum and maximum deposit thresholds are displayed in the Cashier section at the time of your transaction and may vary by payment method. Amounts are displayed in PKR where supported. These limits are subject to change, so we recommend checking the Cashier directly before initiating a transfer. If you encounter any issue during a deposit, our 24/7 live chat support team can assist you right away.

Withdrawal processing times vary depending on the payment method selected, your KYC verification status and current review queue volume. KYC must be fully completed and any active wagering requirements must be satisfied before a withdrawal request can be approved. 77jj does not guarantee specific timeframes. If your withdrawal is pending longer than indicated at the time of submission, contact support via live chat and provide your transaction reference for investigation.

No. All deposits and withdrawals must originate from payment accounts registered in your own name. Third-party funding is strictly prohibited under 77jj's Terms and Conditions and AML policy. Any account found to be using third-party payment methods may be suspended pending investigation, and funds may be returned to the source. This rule applies equally to bank transfers, mobile wallets and cryptocurrency transactions.

Common reasons for a withdrawal being declined or delayed include: KYC verification not yet completed, outstanding wagering requirements on an active bonus, a mismatch between your account name and payment method, or an AML review triggered by the transaction amount or pattern. If your withdrawal is declined, you will receive a notification explaining the reason. Contact our support team if you need clarification or to resolve the issue.

Yes. 77jj offers sports betting markets covering Pakistan cricket, including Test matches, ODIs and T20Is, as well as PSL (Pakistan Super League) fixtures and ICC tournament events such as the T20 World Cup and Champions Trophy. Markets typically include match winner, top batsman, total runs, man of the match and various in-play options during live matches. Market availability depends on fixture scheduling and may change close to match time. 77jj is not affiliated with or endorsed by the PSL, PCB or any cricket body.

77jj provides a varied game library that includes online slot games, live dealer tables (live baccarat, live roulette, live blackjack and live game shows), RNG table games, and instant-win titles. Live casino games are streamed in real time from professional studios and feature real human dealers. Game availability may vary depending on your location and current platform version. Browse the game lobby after logging in to see the full current selection.

In-play betting — also called live betting — allows you to place wagers on sporting events while they are actively in progress. Odds update in real time as the match unfolds, so you can react to what is happening on the field. For cricket, this means betting on outcomes like the next wicket, runs in an over or the result of the current session. Live markets can be suspended at any time without notice as events develop rapidly.

If a sporting event is cancelled, abandoned, postponed or voided before the minimum required play has been completed, wagers on that event are typically voided and stakes are returned to your account. The specific rule applied depends on the sport, the market type and the betting rules published in the Platform's sportsbook terms at the time the bet was placed. In cases of uncertainty, contact support with your bet reference number for a definitive answer.

Yes. The 77jj Platform is accessible via mobile browser on Android and iOS devices. Live casino tables are optimised for mobile screens, so players in Karachi, Lahore, Islamabad and elsewhere can enjoy live dealer games on the go. A stable internet connection — whether mobile data or Wi-Fi — is recommended for live dealer games to ensure smooth video streaming without interruption. Players are responsible for ensuring that accessing the Platform complies with applicable local laws.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet a bonus amount — or your bonus plus deposit — before any winnings derived from that bonus can be withdrawn. For example, if you receive a PKR 1,000 bonus with a 30x wagering requirement, you must place a total of PKR 30,000 in qualifying wagers before withdrawal is permitted. The specific multiplier, qualifying games and time limit are stated in each individual promotion's terms.

Not always. Different game types may contribute different percentages toward clearing a wagering requirement. Slot games typically contribute 100%, while table games such as roulette, blackjack and live casino may contribute a lower percentage — or in some cases nothing at all. Sports bets may also carry specific contribution rules. Always read the terms of each specific promotion before playing to understand which games count and at what rate.

If the validity period of a bonus expires before you have completed the associated wagering requirement, the bonus funds and any winnings generated from those bonus funds will be forfeited automatically. Your real-money balance is not affected. Bonus expiry dates are clearly stated in each promotion's terms — we recommend noting the deadline and planning your play accordingly. Expired bonuses cannot be reinstated.

No. Bonus funds and any winnings associated with a bonus cannot be withdrawn until the full wagering requirement has been satisfied. You may, however, choose to forfeit an active bonus at any time through your account settings, after which the remaining bonus balance and associated winnings are removed. Any real-money balance in your account is always available for withdrawal, subject to standard KYC and account verification requirements.

77jj may run time-limited promotional offers aligned with major sporting events — including PSL seasons, ICC tournaments and other high-profile cricket competitions popular with Pakistani players. These promotions are published on the Platform's promotions page when active and are subject to their own specific terms. 77jj is not affiliated with or endorsed by the PSL, ICC or any cricket governing body. Sport references are used for context only.

Log in to your account and navigate to Account Settings, then select the Responsible Gambling section. From there you can set a daily, weekly or monthly deposit limit in PKR. Decreases to a deposit limit take effect immediately. Increases are subject to a mandatory cooling-off period before they become active. You may also request a deposit limit by contacting our support team via live chat — they will action it without delay.

Self-exclusion suspends your 77jj account for a set period — available options are 6 months, 1 year, 5 years or indefinitely. During exclusion, betting, deposits and promotional communications are all suspended. Your real-money balance is protected and accessible upon verified request after the exclusion period ends. To activate self-exclusion, go to Account Settings and select Responsible Gambling, or simply contact our 24/7 live chat team. It takes effect immediately and cannot be reversed within the chosen period.

77jj uses TLS 1.2 or higher for all data in transit and AES-256 encryption for sensitive data at rest. Access to personal data is restricted on a strict need-to-know basis. We do not sell, rent or trade your data to third parties. All data processing is carried out in accordance with our Privacy Policy. For full details on how we handle your information, including your rights to access, correct or delete your data, visit the Privacy Policy page.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. 77jj does not claim to be licensed, regulated or endorsed by the Government of Pakistan, PTA, State Bank of Pakistan or any Pakistani provincial authority. Nothing on this page constitutes legal advice. Each user is personally responsible for understanding and complying with all applicable laws in their jurisdiction before accessing the Platform.

Stop playing and contact the 77jj support team immediately via live chat to activate a cooling-off period or self-exclusion — whichever is more appropriate for your situation. Our team will act without judgment or delay. You are also encouraged to reach out to a qualified mental health or counselling professional in your area. Organisations such as Umang Pakistan Mental Health Helpline, Rozan Counselling Centre (Lahore) and Taskeen Pakistan offer support services. Search their names for current contact details. Your wellbeing is more important than any wager.